Introduction
With around 800 employees and over 60 years experience
in the provision of pavement related products and
services, Emoleum (now Downer EDi Works) supplies pavement and surfacing
products and services around Australia. The company also
delivers professionally managed infrastructure, asset
management and maintenance services nationwide. Ray
Thompson, National Business Manager for Emoleum (now
Downer EDi Works), gives
his opinion of Benchmark throughout this case study.
Emoleum
(now Downer EDi Works)
needed a complete package that could estimate
diverse projects, from the extremely large to the very
small, and one which was flexible enough for
“our civil works and major asphalt projects, as well as
small car parks”, says Ray Thompson.
The Challenge Emoleum
(now
Downer EDi Works)
Faced
Emoleum
(now Downer EDi Works) wanted to standardise its estimating operations
to avoid losing money on their estimates. Comparisons of
business segments, clients and historical data are also
very important for Emoleum (now Downer EDi Works) in order to maintain a
competitive advantage.
The Benchmark Solution
Because Benchmark is compatible with many other
programs, Ray notes that “Emoleum (now Downer
EDi Works) is able to download
files from clients, import schedules and deliver
estimates that are going to be beneficial to our clients
and to the business”.
Benchmark has helped standardise Emoleum’s (now
Downer EDi Works) operations, and therefore
“improve on each
part of the business in different areas of the country.”
With assistance from Benchmark, Emoleum (now Downer EDi Works) has also been
able to build up historical data for its future
estimates. Ray says that “we can look at the historical
data from Benchmark to improve our costing in the
future. This is an on-going process that allows us to
have effective pricing strategies nationally.”
Ray summarises
“Benchmark is the complete package – the program
training and after-sales support. Emoleum
(now Downer EDi Works)
needed a
package that could give the company the support and
dedication to allow advancement of our estimating standards.”
Summary
Ray Thompson says that the asphalt industry is very
competitive and that “in this industry you must know the
costs. You have to look for opportunities for better
margins.” This was one of the primary reasons why
Benchmark was brought into Emoleum (now Downer EDi Works).
Visit the
Downer EDi Works
